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Italian Phrase

Qual è la tua politica di cambio?

/kwal ɛ la ˈtu.a po.liˈti.ka di ˈkambjo/
Meaning"What is your exchange policy?"
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Meaning

The sentence asks someone to explain the rules they follow when a product is returned or exchanged. It directly translates to “What is your exchange policy?” and is commonly used in retail or service contexts.

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When to use

Use this phrase when you are shopping, dealing with a warranty, or negotiating a return with a store, online shop, or service provider. It works both in formal (using “vostra”) and informal (using “tua”) settings.

✦Grammar Breakdown

Qualèlatuapoliticadicambio?

1

Qual è

The interrogative “qual” (short for “quale”) is followed by the verb “è” (is) to form “what is”.

2

la tua

Possessive adjective agreeing in gender and number with the noun it modifies (feminine singular “politica”).

3

politica di cambio

A noun phrase where “politica” (policy) is specified by the prepositional complement “di cambio” (of exchange).

🗨In Conversation

A

Qual è la tua politica di cambio?

What is your exchange policy?

Accettiamo resi entro 30 giorni dalla data di acquisto, purché il prodotto sia con scontrino e in condizioni originali.

We accept returns within 30 days of purchase, provided the item has a receipt and is in its original condition.

B

✕Common Mistakes

  • Qual è la tua politica di reso?

    “Cambio” is correct for exchange, but many learners mistakenly use “cambio” when they mean “return”. Use “reso” for returns.

  • Qual è la tua politica di cambio?

    When speaking to a business, “vostra” (formal/plural) is more appropriate than the informal “tua”.

  • Qual la tua politica di cambio?

    Avoid dropping the verb “è”; the sentence must include the copula to be grammatical.

↔Alternatives

  • Qual è la vostra politica di reso?

    What is your return policy?

  • Come funziona il vostro cambio merce?

    How does your merchandise exchange work?

  • Quali sono le condizioni per un cambio?

    What are the conditions for an exchange?

it

Cultural Tip

In Italy, consumer rights are protected by the “Codice del Consumo”. Many stores offer a 14‑day “diritto di recesso” for online purchases, but in physical shops the policy can vary, so it’s polite to ask clearly. Using “vostra” instead of “tua” shows extra formality, especially with larger retailers.