Spanish Phrase
¿Cuál es tu política de cambios?
Meaning
This question asks someone to explain the rules or conditions under which they accept product exchanges. It’s commonly used by customers who want to know if they can swap an item for another size, color, or model.
When to use
Use it when you are shopping in a store, browsing an online shop, or speaking with a service provider and need to clarify how returns or exchanges are handled.
✦Grammar Breakdown
Cuálestupolíticadecambios
Cuál (interrogative pronoun)
Used to ask for a specific item or information; in questions it often follows the verb 'ser'.
es (verb ser)
Third‑person singular present of 'ser', used for definitions or essential characteristics.
tu (possessive adjective)
Indicates ownership; informal second‑person singular. Use 'su' for formal contexts.
política (noun)
Means 'policy' or 'guideline'; feminine singular.
de (preposition)
Links nouns to show relationship; here it connects 'política' with 'cambios'.
cambios (noun, plural)
Plural of 'cambio', meaning 'exchange' or 'change' of goods.
🗨In Conversation
¿Cuál es tu política de cambios?
What is your exchange policy?
Aceptamos cambios dentro de los 30 días, siempre que el producto esté sin usar y con su empaque original.
We accept exchanges within 30 days, as long as the product is unused and in its original packaging.
✕Common Mistakes
¿Qué es tu política de cambios?
Use 'cuál' for asking about a specific policy; 'qué' asks for a definition, which sounds odd here.
¿Cuál es tu política de cambios?
When speaking to a business, 'su' is more appropriate; 'tu' can be seen as too informal.
↔Alternatives
¿Cuál es su política de devoluciones?
What is your return policy?
¿Qué normas tienes para cambios?
What rules do you have for exchanges?
¿Cómo funciona el proceso de cambio?
How does the exchange process work?
Cultural Tip
In most Spanish‑speaking countries, businesses prefer the formal 'su' when addressing customers, especially in written communication. Using 'tu' signals a more casual or familiar relationship, which is common in small boutiques or online chats where the tone is friendly.