Portuguese Phrase
A agência vai investigar sua reclamação.
Meaning
The sentence tells the listener that the agency (often a consumer‑protection or regulatory body) will look into the complaint they have filed. It is a formal, reassuring statement that the matter will be handled.
When to use
Use this phrase in customer‑service emails, phone calls, or face‑to‑face conversations when you want to assure a client that their issue is being taken seriously. It is appropriate in formal or semi‑formal contexts, such as dealing with banks, utilities, or government agencies.
✦Grammar Breakdown
Aagênciavaiinvestigarsuareclamação.
Definite article (A)
The feminine singular article 'a' agrees with the noun 'agência' which is feminine.
Noun gender (agência)
‘Agência’ is a feminine noun, so adjectives and articles must be feminine.
Periphrastic future (vai + infinitive)
‘Vai’ (from ‘ir’) + infinitive forms a simple future, equivalent to ‘will investigate’.
Infinitive verb (investigar)
The infinitive follows ‘vai’ to express the future action.
Possessive adjective (sua)
‘Sua’ matches the gender and number of the noun it modifies – here ‘reclamação’ (feminine singular).
Noun (reclamação)
‘Reclamação’ means ‘complaint’; it is also feminine, so it takes ‘sua’.
🗨In Conversation
A agência vai investigar sua reclamação.
The agency will investigate your complaint.
Obrigado, fico aliviado em saber disso.
Thank you, I feel relieved to hear that.
✕Common Mistakes
A agência investigará sua reclamação.
Learners sometimes replace the periphrastic future with the simple future ‘investigará’, which is correct but sounds more formal; keep ‘vai investigar’ for everyday business Portuguese.
A agência vai investigar teu reclamação.
Using the informal possessive ‘teu’ (teu/teus) can sound too casual or even rude in a formal setting.
A agencia vai investigar sua reclamação.
Missing the accent on ‘agência’ changes the pronunciation and is considered a spelling error.
↔Alternatives
A agência analisará sua reclamação.
The agency will analyze your complaint.
A agência está verificando sua reclamação.
The agency is checking your complaint.
A agência vai examinar a sua queixa.
The agency will examine your complaint.
Cultural Tip
In Brazil, agencies such as PROCON (consumer protection) or ANATEL (telecommunications) are the go‑to institutions for filing complaints. Using the formal structure ‘A agência vai…’ shows respect and confidence in the bureaucratic process. Remember that ‘sua reclamação’ sounds more polite than the informal ‘sua queixa’ when speaking with officials.