Portuguese Phrase
Qual é a sua política de devolução?
Meaning
This question asks a seller or service provider to explain the rules and conditions under which a purchased item can be returned. It is a polite, formal way to request that information.
When to use
Use it when you are shopping in a physical store, browsing an online shop, or speaking with customer service. It works in both formal and semi‑formal contexts, especially when you need clarity about refunds, exchange periods, or condition requirements.
✦Grammar Breakdown
Qualéasuapolíticadedevolução?
Qual (interrogative adjective)
Used to ask 'which' or 'what' about a noun; it agrees in gender and number with the noun it modifies.
é (ser, 3rd person singular)
The verb 'ser' is used for essential characteristics; here it links the subject 'qual' to the predicate.
sua (possessive adjective)
Matches the gender and number of the noun it modifies (política, feminine singular).
devolução (noun)
Means 'return' (as in returning a product). The preposition 'de' creates the complement 'de devolução' (of return).
🗨In Conversation
Qual é a sua política de devolução?
What is your return policy?
Aceitamos devoluções em até 30 dias, desde que o produto esteja sem uso e com a nota fiscal.
We accept returns within 30 days, as long as the product is unused and you have the receipt.
✕Common Mistakes
Qual é a seu política de devolução?
Use 'sua' to agree with the feminine noun 'política'.
Qual é a sua política de devolução de dinheiro?
Do not confuse with 'devolução' (return) and 'reembolso' (refund); choose the word that matches what you want to know.
Qual é sua política de devolução?
In spoken Brazilian Portuguese the article can be dropped, but in formal writing keep it.
↔Alternatives
Qual a sua política de reembolso?
What is your refund policy?
Como funciona a devolução de produtos?
How does product return work?
Vocês têm alguma política de troca ou devolução?
Do you have any exchange or return policy?
Cultural Tip
In Brazil, return policies are not legally mandatory unless the product is defective, so many retailers set their own rules. Asking politely shows you respect the seller and helps avoid misunderstandings. Remember that “devolução” usually refers to returning a product, while “reembolso” focuses on getting the money back.