French Phrase
C'est quoi ta politique de retour ?
Meaning
You are asking someone (usually a retailer or a seller) to explain the conditions under which you can return a product. The tone is casual and assumes a familiar relationship with the interlocutor.
When to use
Use this phrase in informal settings: chatting with a shop assistant you know, writing a friendly email, or messaging a small online boutique. In a formal context, switch to "Quelle est votre politique de retour ?".
✦Grammar Breakdown
C'estquoitapolitiquederetour?
C'est + quoi
In spoken French, "c'est quoi" is the informal way to ask "what is..."; it replaces the more formal "qu'est-ce que c'est".
Possessive adjective "ta"
"ta" is the informal second‑person singular possessive adjective, used before feminine nouns like "politique".
Noun phrase "politique de retour"
A compound noun where "de" links the main noun (politique) with its complement (retour), meaning "return policy".
Question mark without inversion
When using "c'est quoi", the sentence keeps the normal word order; no subject‑verb inversion is needed.
🗨In Conversation
C'est quoi ta politique de retour ?
What is your return policy?
On accepte les retours sous 30 jours avec le reçu, et on rembourse en magasin ou par virement.
We accept returns within 30 days with the receipt, and we refund in‑store or by bank transfer.
✕Common Mistakes
Quel est ta politique de retour ?
Mixes the formal "quel est" with the informal "ta"; use either "Quelle est votre politique de retour ?" (formal) or keep the whole phrase informal.
C'est quoi votre politique de retour ?
Grammatically correct but sounds odd because "c'est quoi" is informal while "votre" is formal; match the register.
C'est quoi ta politique du retour ?
The correct preposition is "de" not "du" when linking "politique" with "retour".
↔Alternatives
Quelle est votre politique de retour ?
What is your return policy? (formal)
Pouvez‑vous me dire votre politique de retour ?
Could you tell me your return policy?
Comment ça se passe pour les retours ?
How does the return process work?
Cultural Tip
In France, business interactions often start with a polite "Bonjour" and the use of "vous" unless you have been invited to use "tu". Switching to the informal "ta" signals familiarity, so be sure the relationship permits it. Also, French retailers are required by law to inform customers of their return policy in writing, especially for online sales.