Technology help

Avoid obstructions and other electronics.

əˈvɔɪd əbˈstrʌkʃənz ænd ˈʌðər ɪlɛkˈtrɒnɪks

Access your router's administration page.

ˈæk.sɛs jʊər ˈraʊ.tərz ədˌmɪn.ɪˈstreɪ.ʃən peɪdʒ

You can monitor the technician's actions.

ju kæn ˈmɒnɪtər ðə tɛkˈnɪʃənz ˈækʃənz

Consider a Wi-Fi extender or mesh system.

kənˈsɪdər ə ˈwaɪˌfaɪ ɪkˈstɛndər ɔr mɛʃ ˈsɪstəm.

What information do I need before calling?

wʌt ˌɪnfərˈmeɪʃən duː aɪ niːd bɪˈfɔːr ˈkɔːlɪŋ

Yes, the technician can view your desktop.

jɛs, ðə tɛkˈnɪʃən kən vjuː jɔːr ˈdɛskˌtɒp.

Access is only for troubleshooting purposes.

ˈæksɛs ɪz ˈoʊnli fɔr ˈtrʌbəlˌʃuːtɪŋ ˈpɜrpəsɪz

Connect your modem to the router's WAN port.

kəˈnɛkt jʊər ˈmoʊdəm tu ðə ˈraʊtərz ˈwæn pɔrt

Yes, they can control your mouse and keyboard.

jɛs ðeɪ kæn kənˈtroʊl jʊər maʊs ænd ˈkiːbɔːrd

Enter the session code given by the technician.

ˈɛntər ðə ˈsɛʃən koʊd ˈɡɪvən baɪ ðə tɛkˈnɪʃən

They troubleshoot issues directly from their location.

ðeɪ ˈtrʌbəlˌʃuːt ˈɪʃuːz dəˈrɛktli frəm ðɛr loʊˈkeɪʃən.

1 Gbps for heavy users.

/wʌn ˈɡɪɡəˌbɪts pɚ ˈsɛkənd fɔɹ ˈhɛvi ˈjuzɚz/

This is likely a hardware problem.

ðɪs ɪz ˈlaɪkli ə ˈhɑːrdwɛər ˈprɒbləm

This is definitely a software issue.

ðɪs ɪz ˈdɛfɪnətli ə ˈsɒftwɛr ˈɪʃuː

Contact your provider.

ˈkɒntækt jɔː pɹəˈvaɪdə

My computer won't turn on.

maɪ kəmˈpjuːtər woʊnt tɜːrn ɒn