Making complaints

Could you escalate this issue?

kʊd juː ˈɛskəleɪt ðɪs ˈɪʃuː

Please confirm receipt of this.

pliːz kənˈfɜːm rɪˈsiːt əv ðɪs

It is usually one or two years.

ɪt ɪz ˈjuːʒəli wʌn ɔːr tuː jɪərz

Please look into this urgently.

I look forward to your response.

aɪ lʊk ˈfɔrwərd tu jʊər rɪˈspɑns

Please advise on the next steps.

pliːz ædˈvaɪz ɒn ðə nɛkst stɛps

What outcome are you hoping for?

wʌt ˈaʊtkʌm ɑːr juː ˈhoʊpɪŋ fɔːr

What is your preferred solution?

wʌt ɪz jʊər prɪˈfɜːrd səˈluːʃən

It is usually displayed clearly.

ɪt ɪz ˈjuːʒəli dɪˈspleɪd ˈklɪərli

A full refund is also an option.

ə fʊl ˈriːfʌnd ɪz ˈɔːlsoʊ ən ˈɒpʃən

I need to speak to someone else.

aɪ niːd tə spiːk tə ˈsʌmwʌn ɛls

I'd like an update on the issue.

aɪd laɪk ən ˈʌpdeɪt ɒn ðə ˈɪʃuː

I need an update on this matter.

aɪ niːd ən ˈʌpdeɪt ɒn ðɪs ˈmætər

Check the product serial number.

tʃɛk ðə ˈprɒdʌkt ˈsɪəriəl ˈnʌmbə

Check the store's return policy.

tʃɛk ðə stɔːrz rɪˈtɜːrn ˈpɑːlɪsi

Can I get a refund for this item?

kæn aɪ ɡɛt ə ˈriːfʌnd fɔː ðɪs ˈaɪtəm

Can I speak to a manager, please?

kæn aɪ spiːk tuː ə ˈmænɪdʒər pliːz

Can you provide a higher contact?

kæn ju pɹəˈvaɪd ə ˈhaɪə ˈkɒntækt

I need to discuss this with them.

aɪ niːd tə dɪˈskʌs ðɪs wɪð ðɛm

Could you confirm the next steps?

kʊd ju kənˈfɜːm ðə nɛkst stɛps

What are my basic consumer rights?

wʌt ɑr maɪ ˈbeɪsɪk kənˈsuːmər raɪts

An ombudsman can mediate disputes.

ən ˈɒmbʊdzmən kən ˈmiːdieɪt dɪˈspjuːts

Keep records of all communication.

kiːp ˈrɛkərdz əv ɔːl kəˌmjuːnɪˈkeɪʃən

What is the store's return policy?

wʌt ɪz ðə stɔːrz rɪˈtɜːrn ˈpɑːlɪsi

I appreciate your prompt attention.

aɪ əˈpriːʃieɪt jʊər prɒmpt əˈtɛnʃən

Who is the head of this department?

huː ɪz ðə hɛd ɒv ðɪs dɪˈpɑːrtmənt

It helps resolve disputes amicably.

ɪt hɛlps rɪˈzɒlv dɪˈspjuːts ˈæmɪkəbli.

Is this product covered by warranty?

ɪz ðɪs ˈprɒdʌkt ˈkʌvərd baɪ ˈwɒrənti

My desired outcome is a replacement.

maɪ dɪˈzaɪərd ˈaʊtkʌm ɪz ə rɪˈpleɪsmənt

Faulty goods can be returned easily.

ˈfɔːlti ɡʊdz kæn bi rɪˈtɜːnd ˈiːzɪli

Consumer law protects your purchase.

kənˈsuːmər lɔː prəˈtɛkts jɔːr ˈpɜːrtʃəs

You can get a repair or replacement.

ju kən ɡɛt ə rɪˈpɛər ɔr rɪˈpleɪsmənt

Is there any progress on my request?

ɪz ðɛr ˈɛni ˈprɑːɡrɛs ɑn maɪ rɪˈkwɛst

Consumer law protects your purchase.

kənˈsjuːmər lɔː prəˈtɛkts jɔː ˈpɜː.tʃəs

It depends on their specific policy.

ɪt dɪˈpɛndz ɒn ðɛr spəˈsɪfɪk ˈpɒlɪsi.

The product is covered by a warranty.

ðə ˈprɑːdʌkt ɪz ˈkʌvərd baɪ ə ˈwɔːrənti

Is there anything else I should know?

ɪz ðɛər ˈɛniˌθɪŋ ɛls aɪ ʃʊd noʊ

This falls under consumer protection.

ðɪs fɔlz ˈʌndər kənˈsuːmər prəˈtɛkʃən

Which channel ensures a clear record?

wɪtʃ ˈtʃænəl ɪnˈʃʊərz ə klɪər ˈrɛkərd

Mediation can be a formal resolution.

ˌmiːdiˈeɪʃən kæn bi ə ˈfɔːrməl ˌrɛzəˈluːʃən

What is a consumer protection agency?

wʌt ɪz ə kənˈsuːmər prəˈtɛkʃən ˈeɪdʒənsi

What is the next step in this process?

wʌt ɪz ðə nɛkst stɛp ɪn ðɪs ˈprɑːsɛs

What is their customer service number?

wʌt ɪz ðɛr ˈkʌstəmɚ ˈsɝːvɪs ˈnʌmbɚ

This issue has caused me inconvenience.

ðɪs ˈɪʃuː hæz kɔːzd mi ɪnˈkɒnviniəns

Could you please look into this matter?

kʊd ju pliːz lʊk ˈɪntuː ðɪs ˈmætər

Where can I find their contact details?

wɛə kæn aɪ faɪnd ðɛər ˈkɒntækt ˈdiːteɪlz

What is the company's preferred method?

wʌt ɪz ðə ˈkʌmpəniz prɪˈfɜːrd ˈmɛθəd

Contact the consumer protection agency.

ˈkɒntækt ðə kənˈsuːmər prəˈtɛkʃən ˈeɪdʒənsi

Act quickly to avoid missing deadlines.

/ækt ˈkwɪkli tə əˈvɔɪd ˈmɪsɪŋ ˈdɛdlaɪnz/

They offer external dispute resolution.

ðeɪ ˈɒfər ɛkˈstɜːrnl̩ dɪˈspjuːt ˌrɛzəˈluːʃn̩