Making complaints

Organize your evidence.

ˈɔːrɡənaɪz jʊər ˈɛvɪdəns

What evidence do I need?

wʌt ˈɛvɪdəns du aɪ niːd

Have all documents ready.

hæv ɔl ˈdɒkjʊmənts ˈrɛdi

Be specific and realistic.

bi spəˈsɪfɪk ænd riəˈlɪstɪk

What is the product model?

wʌt ɪz ðə ˈprɑːdʌkt ˈmɑːdəl

Note down names and titles.

ɡɪv mi ðə aɪ pi eɪ əv ðɪs ˈsɛntəns

Gather all necessary facts.

ˈɡæðər ɔl ˈnɛsəˌsɛri fæks

Ensure accuracy of details.

ɪnˈʃʊr ˈækjərəsi əv ˈdiːteɪlz

What is the problem exactly?

wʌt ɪz ðə ˈprɒbləm ɪɡˈzæktli

Clearly state what you want.

ˈklɪəli steɪt wɒt juː wɒnt

Who is responsible for this?

huː ɪz rɪˈspɒnsəbl fɔː ðɪs

What information is crucial?

wʌt ˌɪnfərˈmeɪʃən ɪz ˈkruːʃəl

Collect all relevant details.

kəˈlɛkt ɔːl ˈrɛləvənt ˈdiːteɪlz

Write down the issue clearly.

ˈraɪt daʊn ðə ˈɪʃuː ˈklɪərli

Describe the issue precisely.

dɪˈskraɪb ðə ˈɪʃuː prɪˈsaɪsli

What actions are being taken?

wʌt ˈækʃənz ɑːr ˈbiːɪŋ ˈteɪkən

Keep a record of communication.

/kiːp ə ˈrɛkərd əv kəˌmjuːnɪˈkeɪʃən/

Who can help with this dispute?

huː kən hɛlp wɪð ðɪs dɪˈspjuːt

What's the escalation procedure?

wʌts ðə ˌɛskəˈleɪʃən prəˈsiːdʒər

What specific action do you need?

wʌt spəˈsɪfɪk ˈækʃən du ju niːd

What information should I gather?

wʌt ˌɪnfərˈmeɪʃən ʃʊd aɪ ˈɡæðər

I haven't received a response yet.

aɪ ˈhævənt rɪˈsiːvd ə rɪˈspɒns jɛt

I have attached relevant documents.

Could you please clarify the issue?

kəd juː pliːz ˈklærɪfaɪ ði ˈɪʃuː

Can you describe the problem clearly?

kæn ju dɪˈskraɪb ðə ˈprɑːbləm ˈklɪrli

Who did you speak with?

huː dɪd juː spiːk wɪθ

I'm still waiting for a reply.

aɪm stɪl ˈweɪtɪŋ fər ə rɪˈplaɪ

How do I organize my complaint?

haʊ du aɪ ˈɔːrɡənaɪz maɪ kəmˈpleɪnt

What is the next step?

wʌt ɪz ðə nɛkst stɛp

State when it occurred.

steɪt wɛn ɪt əˈkɜrd

Find the purchase date.

ɡɪv mi ðə aɪ pi eɪ əv ðɪs ˈsɛntəns

I'm following up again.

aɪm ˈfɒloʊɪŋ ʌp əˈɡɛn

I need to know the plan.

aɪ niːd tə noʊ ðə plæn

Can I complain in person?

kæn aɪ kəmˈpleɪn ɪn ˈpɜːrsən

Note down dates and times.

noʊt daʊn deɪts ænd taɪmz

I sent an email on Monday.

aɪ sɛnt æn ˈiːmeɪl ɑn ˈmʌndeɪ

Record the date of contact.

rɪˈkɔːrd ðə deɪt əv ˈkɒntækt

Keep receipts and invoices.

kiːp rɪˈsiːts ənd ɪnˈvɔɪsɪz.

Some stores allow exchanges.

sʌm stɔrz əˈlaʊ ɪksˈtʃeɪndʒɪz

Should I call or email them?

ʃʊd aɪ kɔl ɔr ˈiːmeɪl ðəm

Keep your receipt for proof.

kiːp jɔːr rɪˈsiːt fə pruːf

List your desired resolution.

lɪst jʊər dɪˈzaɪərd ˌrɛzəˈluːʃən

What is your desired outcome?

wʌt ɪz jʊər dɪˈzaɪərd ˈaʊtkʌm

You are entitled to a refund.

juː ɑːr ɪnˈtaɪtld tuː ə ˈriːfʌnd

My issue is still unresolved.

maɪ ˈɪʃuː ɪz stɪl ˌʌnrɪˈzɒlvd

They protect consumer rights.

ðeɪ pɹəˈtɛkt kənˈsuːmər ɹaɪts

My reference number is 12345.

maɪ ˈrɛfərəns ˈnʌmbər ɪz wʌn tu θri fɔr faɪv

What documents are important?

wʌt ˈdɑːkjəmənts ɑːr ɪmˈpɔːrtənt

How do I contact an ombudsman?

haʊ du aɪ ˈkɒntækt ən ˈɒmbʊdzmən

Please provide an update soon.

pliːz prəˈvaɪd ən ˈʌpˌdeɪt suːn