Italian Phrase
Qual è la tua politica di reso?
Meaning
The sentence asks a shop or service provider to explain the conditions under which a purchased item can be returned. It directly translates to “What is your return policy?” and is used when you need to know the timeframe, condition, and procedure for returning goods.
When to use
Use this phrase in a store, online chat, or email when you are considering a purchase and want to understand the seller’s rules for refunds or exchanges. It works both in casual (tu) and formal (lei) contexts, but adjust the possessive accordingly.
✦Grammar Breakdown
Qualèlatuapoliticadireso
Qual + è
The interrogative adjective “qual” (short for “quale”) contracts with the verb “è” and is written without an accent: “Qual è”.
Essere (è)
The third‑person singular of “essere” is used here to link the subject “politica” with its description.
Definite article (la)
Italian nouns need a definite article unless they are proper names; “la” matches the feminine singular noun “politica”.
Possessive adjective (tua)
Possessives agree with the noun they modify in gender and number; “tua” is feminine singular to match “politica”.
Preposition di
The preposition “di” introduces the noun that specifies the type of policy – in this case, “reso” (return).
Noun (reso)
“Reso” is the standard term for a product return in retail contexts.
🗨In Conversation
Qual è la tua politica di reso?
What is your return policy?
La nostra politica di reso prevede un rimborso entro 30 giorni, a patto che il prodotto sia inutilizzato e nella confezione originale.
Our return policy offers a refund within 30 days, provided the product is unused and in its original packaging.
✕Common Mistakes
Quale è la tua politica di reso?
In Italian the interrogative adjective “qual” contracts with the verb, so it is written “Qual è” without the “e”.
Qual è la tuo politica di reso?
Possessive adjectives must agree in gender and number with the noun; “politica” is feminine, so use “tua”.
Qual è la tua politica di ritorno?
While “politica di ritorno” is understandable, the standard term in retail is “politica di reso”.
↔Alternatives
Qual è la vostra politica di reso?
What is your (plural/formal) return policy?
Quali sono le condizioni per il reso?
What are the conditions for a return?
Come funziona il rimborso?
How does the refund work?
Cultural Tip
In Italy, business interactions often start with a polite greeting and a brief “Buongiorno” before jumping into questions. When speaking to a stranger or a company representative, using the formal “Lei” (la sua politica) is safer; switch to “tu” only if the seller invites you to do so. Also, Italians appreciate clarity, so be ready to ask follow‑up questions about time limits, receipt requirements, and whether shipping costs are covered.